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Ordinance Or Law

Ordinance or Law course on November 3rd, 2017

Approval For Course Credit Coming Soon!

This three hour course will review what Ordinance or Law Coverage is, how important the coverage is for your clients and how do you provide the coverage?  We will review the personal and commercial lines endorsements available, how they can be used and what options are available.  We’ll also review some of the other coverages in personal and commercial lines that seem to be a mystery such as:  the new homeowners broadened home-sharing endorsements; homeowners trust endorsement; homeowners green upgrades coverage; as well as various commercial property endorsements such as utility services, protective safeguards and more.

Instructor: Judy Durst with New Hampshire Association of Insurance Agents.

To register, please complete the form below.

The cost of the class is $25 per person which includes lunch. We order lunch from Me & Ollies. Please click HERE to view the menu and then please write your lunch selection in the form below.

Please contact Kayla Thompson at [email protected] 48 hours prior to this event if you cannot attend.

We are grateful to be partnering with the New Hampshire Association of Insurance Agents to provide this valuable training.

October Lunch & Learn

Mold & Water Damage Management

Water loss, leaks, and other sources of water intrusion are a reality in all types of structures.  Besides causing water damage, water infiltration can lead to mold growth and bacterial contamination in cases of unsanitary water sources.  The end results are a health and safety risk to residents and workers, and significant costs to remediate the damage.  Join us to learn about risks and regulatory requirements related to mold & water damage as well as measures for addressing and preventing such occurrences.

When: Friday, October 13, 2017 11:00am – 2:00pm

Where: Insurcomm, Inc 290 Heritage Ave Portsmouth, NH 03801

To register for the class please fill out the form below


Guy Sylvester, CEO of Absolute Resource Associates

Absolute Resource of Portsmouth, NH provides professional, certified environmental services to customers all over New England, helping with issues related to related to contamination or suspected contamination of water, soil, and indoor air (Mold, Lead, Asbestos, Pesticides, SVOCs, PCBs, Metals, etc.). ARA’s services include investigations, assessments, sampling, state-of-the-art laboratory services, indoor air quality services, and complete environmental project management.

Doug Indelicato, Director of Sales & Marketing of Insurcomm, Inc

Insurcomm, Inc of Portsmouth, NH & Waltham, MA is a full-service disaster restoration company serving all of New England.  Specializing in fire and water damage restoration, mold remediation, remodeling, and reconstruction.  Insurcomm provides expert emergency service to commercial clients, municipalities, and residential customers when disaster strikes. 

Presented by: Mold & Water Damage Absolute Resource Associates Insurcomm Mold & Water Damage

To register for the class please fill out the form below:

Content Restoration And Storage

Your photographs and family heirlooms comprise a wonderful and sentimental part of who you are in this world.  So, when catastrophe strikes—and your home and belongings suffer fire, water, soot, or smoke damage—you want someone on site that has the experience, dedication, and compassion to save as many of these possessions as possible.  This is where Insurcomm’s content restoration and storage division shines.

Content Restoration

In the aftermath of a fire or flood or natural disaster, a nightmarish landscape of personal belongings litters the scene.  Emotions often run high, while hope sinks down low.  What you need at this delicate time is the confident and empathetic and capable presence of Insurcomm’s content restoration and storage division which is directed by Jeremy Boston.  “During your time of need, and when you are most vulnerable, if I know you’re looking for some personal item, I will sift through debris and soot and find it! I understand that it’s the items you can’t buy that mean the most.”  

Our Process 

Insurcomm’s process is straightforward, realistic, and centered on the well-being of you, the customer.  First, Jeremy and his certified team of content restoration experts assist in working alongside your insurance company to determine what items are salvageable and what are not. Those items that can be cleaned and deodorized are packed out, while non-salvageable items are documented, either by a third party for insurance purposes or in-house by Insurcomm, and then properly disposed of.  Insurcomm’s mitigation and reconstruction teams then arrive on the scene, as your items are inventoried, cleaned, deodorized, re-inventoried, and stored in Insurcomm’s state-of-the-art storage facility.  Finally, after your home is back to its original—if not better—condition, Jeremy and his team move all contents back and restore order and, as Jeremy says, “happiness.”

“My goal is to help ensure a smooth transition between the customer and the work Insurcomm performs…there are a lot of moving parts from contents to mitigation to reconstruction, and I am there to help ensure that it all works harmoniously and in the best interest of the customer.”  

Your One Point Of Contact

When disaster strikes and you make the call to Insurcomm, you can rest easy knowing that their philosophy of “whatever it takes, they will bend over backward to ensure the very best result” is shared by each and every employee on staff.  This is the Insurcomm Difference—a difference that leaves you feeling like a member of the Insurcomm family—and this is what guides our philosophy at Insurcomm as well as each and every member of our team.                


Certified Trauma Specialists: Yet Another Reason Why Insurcomm Is Your One Point Of Contact

Trauma, as it relates to the uncomfortable reality of death, is a difficult and highly emotional experience for everyone—be it a loved one, a police or fire officer, a doctor or nurse, or a member of a sanitization, disinfection, and remediation team. Dennis Cote and Jeremy Boston, two of five certified Trauma Specialists on staff at Insurcomm, rank as the kindest, most capable, and yet sensitive professionals in the business.

Insurcomm Biohazard Cleanup

Together with their team, they make it their goal to provide thorough and compassionate service.  And in their wake, when the job is complete, they not only leave behind a safe, clean, and deodorized scene, but they earn the trust, confidence, and often times the friendship of all those affected by such a tragedy.  “The gratitude is overwhelming and represents the best part of my job…people truly appreciate the work we provide and the manner in which we conduct ourselves throughout this difficult time.”

Putting The Customer First

It is widely known that the business of cleaning up in the aftermath of an unattended death requires dedication, sensitivity, and an exact and proven protocol.  The owners of Insurcomm—Neil Robbins and Mike Brown—have added yet another dimension to this proven formula which is that of support.  “We protect our team, both physically when they are on site and emotionally when they leave the site…if the stress level proves a little much for our employees, we provide safety nets through the Employee Assistance Program that are designed specifically for them…we are a tight group, like a family, and this commitment represents the backbone of our business.”

The Realities of Trauma

Both Dennis and Jeremy—when faced with the realities of bacterial risks, bloodborne viruses, medical waste, and odor removal—maintain an open and consistent line of communication with their cleanup team.  “I am always asking my guys, ‘Are you okay…you need anything…you need to take a minute…’ because tending to their well being is paramount to our overall success and leads to a job well done.” 

Insurcomm Puts You First

If you have experienced the unfortunate and untimely death of a loved one, and you are not sure where to turn or who to call, know that the certified Trauma Specialists at Insurcomm, a significant part of the Biohazard Cleanup Department, are there for you at 844.ICI.WATER.  When you call, Insurcomm acts…and throughout the entire process, they treat you with the sensitivity, respect, and professionalism that you deserve during your moment of hardship.  This is the Insurcomm Difference, and they are proud to be at your service!     

On The Job With Insurcomm’s Project Manager, Mike Pike

Imagine if your business or home suffered from fire, smoke, soot, and water damage.  You would be upset, you would feel a great loss, you would be aching to get back to normalcy, and you would need a calming and experienced professional to assess the situation, assure you that everything was going to be just fine, and implement a mitigation plan that works to remedy the situation. Insurcomm’s Project Managers are there for you in your time of need.

This, in essence, defines the role of Insurcomm’s Project Manager, Mike Pike. Throughout time, greatness has been associated with grace under pressure.  The best minds, the best leaders, the best soldiers, and the best parents have a brilliant ability to remain calm when things spiral out of control.  On countless occasions—each one representing a disaster where people needed a reasonable voice, a capable company, and a flawless mitigation plan—Mike Pike has delivered.    

Recently, the lovely and historic downtown Portsmouth suffered a major fire that brought down a building and profoundly affected neighboring businesses and apartments.  One such building—the one that houses the fine restaurant, Louie’sInsurcomm's Project Managers at Louie's In Portsmouth, New Hampshire, as well as five apartments—is now in the good hands of Mike Pike and his remediation and mitigation expertise.  Mike secured the necessary permits, conferred with insurance companies on the behalf of those affected, and set to work with his Insurcomm team to gut all wet drywall, plaster, insulation, floors, and ceilings; clean, deodorize, and store all salvageable items; and get things completely ready for reconstruction crews to do their job in a safe, sound, and healthy environment. “These historic buildings present unique challenges, but we are always prepared for the unexpected, we have the experience and the equipment to get the job done right, and we care greatly about our work and our customers.”

Insurcomm's Project Managers at Louie's In Portsmouth, New HampshireMike can easily find himself designing mitigation plans and overseeing up to seventeen sites while working ten to twelve hours a day.  From Portsmouth to Seabrook, New Hampshire, up to York and Lebanon, Maine, Mike can log up to a thousand miles a week simply ensuring that his teams have all they need to accomplish great work and, therefore, please great clients.  “I make sure every detail is looked after…from permits to people, I keep it moving!”         

When disaster strikes your business or your home—and you call the best remediation, mitigation, and reconstruction company in New England—Insurcomm’s Mike Pike is just one of the many wonderful and professional people you will encounter. “In the end, the most pleasurable part of my job is helping people go from feeling upset and powerless to being happy and productive. Insurcomm has a number of experienced Project Managers that are there for you in your time of need. From start to finish, Insurcomm is proud to be your one point of contact!

Client Interview: Chase Home For Children

  Insurcomm Client Interview: Chase Home For Children

Hello, Meme…so, to begin with, how did you hear about Insurcomm and what led you to them?

After having experienced extensive water damage on multiple floor levels within the Chase Home, one of our Board members, a former employee of Insurcomm, called Insurcomm and they respondedInsurcomm Client Interview: Chase Home in Portsmouth New Hampshire Restored by Insurcomm within 30- minutes with a team of professionals. Insurcomm was on the job from 9pm until 2am working to stabilize the damage and begin the cleanup process. A Project Manager then connected with me the following day and worked with our insurance company to develop a plan of remediation and reconstruction—one that was thorough while also maintaining the privacy, safety, and well-being of our residents.

Tell me about the damage that the Home sustained:

Insurcomm Client Interview: Meme Wheeler Of The Chase Home Shows The Work Of InsurcommThe damage was extensive and involved a multitude of restoration services, all of which were provided by Insurcomm. It was a good feeling knowing that one company handled the entire job in all of its complexities. This building was constructed in 1910, which presented even more issues for the Insurcomm team than just the apparent water damage. We needed extensive lead remediation and asbestos tile removal. Each of these challenges was met with resolve and a high level of competency on behalf of Insurcomm.

What was the most enjoyable part of working with your Insurcomm Team?

First, they were always available…I never felt that I had to spend time tracking them down or trying to contact them. Second, Insurcomm always followed through on the work promised…as a matter of fact, they consistently went above and beyond expectations. They even made upgrades that insurance was not going to cover, thereby helping to support the Chase Home for Children.

What did the Board, the staff, and the children think of the job and of Insurcomm?

Overall, and after months of professional, courteous, and highly skilled labor, the Board of Trustees and Directors, and myself, were ecstatic at the beautiful result…it looked to everyone as if Insurcomm had provided us with a brand new building,Insurcomm Client Interview: Meme Wheeler of the Chase Home Shows Off The Work of Insurcomm and for this we are grateful. Even our Chase Home residents have a new sense of pride in their temporary home…thank you, Insurcomm!

Would you recommend Insurcomm?

Absolutely…I have already spoken highly regarding Insurcomm’s services to my colleagues, and even to friends and family. I let them know that if they want a company that will give 110% of the best service possible, and if they want a company that cares deeply about the work and those affected by the disaster, then Insurcomm is their first and final call!

Thank you, Meme, for a wonderful interview and for the kind words…what a pleasure to have worked hard on your behalf! ~The Insurcomm Team

Your One Point Of Contact: The Insurcomm Difference

To have a seamless, timely, professional, and highly coordinated cleanup and restoration experience when disaster strikes your home or business is what separates Insurcomm. We pride ourselves on being your first and final phone call…your one point of contact.

To help accomplish such an optimum overall experience, Insurcomm has gone high tech by implementing the best of industry specific software.  From the moment your phone call is answered, and all necessary details are obtained, your information and the specifics of your job are entered into our DASH system.  From that point forward, any observations or notes taken by your assigned Project Manager show up immediately on DASH for all pertinent employees–those who cover the specifics of your job–to see.  

Insurcomm Staff Is Your One Point Of ContactThe bottom line is that everyone, from your team at Insurcomm to your insurance company to you, is on the same page, with nothing, not one small detail, being lost in translation!  

As wonderful as this data collection and communication software is, it would not work as perfectly and harmoniously without our dedicated employees…it is they who personify and exemplify the true Insurcomm Difference.  Our employees care for and feel for you, the customer, in your time of confusion and loss; we are a passionate company who rally around you, and we take this responsibility seriously.  

When a skilled and compassionate company of employees unite with well thought out and seamless software, great things are destined to occur.  This defines the Insurcomm Difference, this is what separates us, and this is what you can look forward to in your time of need.  Insurcomm is your one point of contact. 

Jeremy Boston Earns Accredited ACAC Certification

PORTSMOUTH, N.H.April 13, 2017PRLog — Jeremy Boston has been awarded the Council-certified Microbial Remediator (CMR) designation by the American Council for Accredited Certification (ACAC). This prestigious, board-awarded certification recognizes Boston’s knowledge and field experience in mold, microbial and bacterial remediation.

To earn the CMR designation, Jeremy passed a rigorous examination based on respected industry texts.  He then submitted documented, verifiable field experience to a board of peers, earning a unanimous vote of approval.

To maintain the CMR designation, Jeremy will remain active in the field and complete 40 hours of professional development activities within the next two years.

Jeremy is now listed in the ACAC certificant database along with more than 3,000 ACAC certificants around the world.  The database can be searched by name, company or zip code and represents a continuously updated roster of experienced indoor environmental professionals.

The CMR designation is accredited by the Council of Engineering and Scientific Specialty Boards (CESB), a nationally recognized third-party accreditation body.  For more information, visit www.acac.org.

Personal Auto Insurance Issues

Date: May 19, 2017
Time: 9:00AM – 12:00PM
Location: Insurcomm: 290 Heritage Avenue Portsmouth, New Hampshire 03801
Licenses: Producers & Multi Line Adjusters in New Hampshire. Producers in Maine.
CE Units: 3 CE Approved Credits

Topic: Personal Auto Insurance Issues

Instructor: Judy Durst with New Hampshire Association of Insurance Agents.

Overview: Personal auto insurance issues “Car rentals, auto hidden dangers, and auto special concerns and endorsements” 

To register, please complete the form below.

The cost of the class is $25 per person which includes lunch. We order lunch from Me & Ollies. Please click HERE to view the menu and then please write your lunch selection in the form below.

Please contact Kayla Thompson at [email protected] 48 hours prior to this event if you cannot attend.

We are grateful to be partnering with the New Hampshire Association of Insurance Agents to provide this valuable training.

Dover Chamber welcomes Insurcomm with ribbon cutting

DOVER — The Dover Chamber was pleased to welcome Insurcomm with a traditional ribbon cutting ceremony.

Insurcomm is a leading insurance restoration contractor specializing in fire and water damage cleanup and restoration, mold remediation, remodeling and reconstruction. Insurcomm specializes in providing emergency services to commercial clients, municipalities and residential customers when disaster strikes. They work with all insurance companies.

Insurcomm also offers an ongoing curriculum of educational programs for insurance adjusters, agents, property managers, and owners.

Insurcomm is located at 290 Heritage Avenue in Portsmouth. For more information, visit their website at www.insurcomm.com or give them a call at (603) 430-7701.

This article was originally published on Fosters.com which is a service of Seacoast Online: Dover Chamber Welcomes Insurcomm.

Members of the Greater Dover Chamber of Commerce welcomes Insurcomm with a traditional ribbon cutting ceremony. {Courtesy Photo}