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Meet Our Staff

Neil Robbins Insurcomm

Neil Robbins

President

844-424-9283

Neil Robbins Insurcomm

Neil Robbins

President

844-424-9283

“Helping put our customer’s minds at ease during very difficult times is paramount to our approach and to our overall success…this work is exciting and enjoyable and important, and it has been wonderful to watch this company evolve into a leader within the industry.”

Neil founded Insurcomm in 1996 but has worked in the industry since he was young. He attended the Wentworth Institute of Technology and graduated with a Construction Management degree.  Neil lives in Newington, NH, with his lovely wife, Dominique, and their two sons.           

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Doug Indelicato Insurcomm

Doug Indelicato

CEO

844-424-9283

Doug Indelicato Insurcomm

Doug Indelicato

CEO

844-424-9283

“From first hand experience, I know about the inconvenience and problems people face after a devastating loss to their property, and now I get to make a wonderful difference and be a positive influence in the process.”

Doug has been with Insurcomm since 2015.  He started as a Project Manager and transitioned into being the Director of Sales & Marketing in 2016. Doug became Insurcomm’s Operations Manager in 2020. In addition to Doug’s education where he studied Business Management at UNH, he has worked in multiple industries.  This experience has helped him bring a diverse set of business development skills to the Insurcomm team.  

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Glenn Pafford

COO

844-424-9283

Glenn Pafford

COO

844-424-9283

“What an exciting opportunity presented to me to work with such experienced and accomplished professionals in the Insurance Restoration Industry. I am looking forward to this new adventure and challenge!”

Glenn comes to Insurcomm as they begin to develop a new business strategy assisting Government entities with their emergency needs when disaster strikes! Glenn has a Bachelor’s Degree from Stonehill College and 25 years of experience in both the private and public sectors. He spent nearly 20 years in Law Enforcement and has served in executive positions at the Exeter NH Police Department. Most recently he was the Vice President of Operations for a custom woodworking business which grew by nearly 500% under his leadership. Glenn was born and raised in Portsmouth NH and currently lives in Exeter enjoying time with his five children!

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Tracy Thompson Insurcomm

Tracy Thompson

CAO

844-424-9283

Tracy Thompson Insurcomm

Tracy Thompson

CAO

844-424-9283

“I love working for a company that genuinely cares about the well-being of others…this is an inspiring group of people!”

Tracy has been with Insurcomm since 2005, when there were only nine employees.  It has been exciting for her to watch the company grow to over 50 employees!  Tracy is the Office Manager and oversees total operations, from a-z, with a focus on Human Resources. Her hobbies include photography, Crossfit, the outdoors, and relaxing at her camp in Mirror Lake with her husband, Dave, and, when they are available, their four children.   

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Jeff McLean

Director of Sales, Marketing & IT

844-424-9283

Jeff McLean

Director of Sales, Marketing & IT

844-424-9283

“Insurcomm works hard to turn a difficult situation into a positive experience when any customer becomes a victim of disaster. We have a committed team dedicated to turning these situations into a positive experience!” 

Jeff began as an independent consultant with Insurcomm in 2016. Jeff handled Insurcomm’s digital marketing objectives which quickly evolved into managing the company’s information technology and CRM management. Jeff was promoted to Director of Sales, Marketing & IT in 2021 which is the position he currently still holds. Jeff has a Master’s in Business Administration and has previously worked in finance, financial technology, and public policy at all levels of Government. Jeff serves on the Board of Directors of Catholic Charities of New Hampshire which is one of New Hampshire’s largest non-profits working with various vulnerable populations including; the elderly, children, the homeless, and Veterans.

Jeff grew up in Portsmouth and now lives in New Castle, NH with his wife Allison, and his two daughters – Mary & Clare.

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Wendy Wilson Insurcomm

Wendy Brock

Claims Administrator

844-424-9283

Wendy Wilson Insurcomm

Wendy Brock

Claims Administrator

844-424-9283

Corey Brandon Insurcomm

Corey Brandon

Director of National Projects & Sales

844-424-9283

Corey Brandon Insurcomm

Corey Brandon

Director of National Projects & Sales

844-424-9283

John Iafolla Insurcomm

John Iafolla

Northeast Business Development

844-424-9283

John Iafolla Insurcomm

John Iafolla

Northeast Business Development

844-424-9283

“I feel extremely fortunate to be part of a team with so many like-minded individuals.  Whether it is on a local mitigation job or at a national major disaster/large loss event….providing the highest level of customer service from start to finish is Job #1.

John has been with Insurcomm since 2022 and has worked in the customer service business for the past 32 years. He has provided constructions services to the commercial, governmental, and residential markets. He graduated from Curry College with a bachelor’s degree in Business Management in 1989. After graduation, he started his coaching career at Portsmouth High which he has continued to do for over 30 years.  When he isn’t working, he loves to spend time with his wife Kirsten, son Dominic, daughter Gabrielle, and dog Simba.

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Lindsay Brandon Insurcomm

Lindsay Brandon

Director of National Projects & Sales

844-424-9283

Lindsay Brandon Insurcomm

Lindsay Brandon

Director of National Projects & Sales

844-424-9283

“When disaster strikes, the devastation can be overwhelming to a property and/ or business owner. I take great pride in assisting the victims of disaster to get their lives and properties back to pre-loss condition.”

Lindsay has been with Insurcomm since 2022.  She started in the industry in 2008, specializing in large loss commercial drying. Lindsay became Insurcomm’s Director of National Projects and sales in 2022. Lindsay graduated from Sullivan University in 2005. She resides in Kentucky with her husband Corey and 5 children. When Lindsay is not working in the industry, she enjoys being a mother, women’s professional amateur boxing, boating, and volunteering for local community service opportunities.  Lindsay and her husband Corey are a husband and wife team who brings a unique approach of personality and advanced skill sets to Insurcomm as well as the industry.

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Kayla Bragg Insurcomm

Kayla N Bragg

Northeast Business Development

844-424-9283

Kayla Bragg Insurcomm

Kayla N Bragg

Northeast Business Development

844-424-9283

“I love meeting new people and talking about how unique we are, and how we deliver a superior overall experience.”

Kayla has been with Insurcomm since 2013. She started while in high school by helping her mother, Tracy, in the office as the company began to rapidly expand. Since 2016, she has transitioned to the Marketing Department, serving as a Marketing Representative. When she isn’t at work, Kayla enjoys fitness, spending time outdoors, and learning more about nutrition.

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Jamie Clifford Insurcomm

Jamie Clifford

Northeast Business Development

844-424-9283

Jamie Clifford Insurcomm

Jamie Clifford

Northeast Business Development

844-424-9283

“There is no better feeling than being able to help a family or business in a time of need. The high level of service that Insurcomm delivers every time, and the empathy and compassion everyone who works here show made it an easy decision for me to join the team.”

Jamie joins Insurcomm having spent the last 25 years working in the Financial and Construction Industries. Focusing on details and making sure there is a clear line of communication with his clients has allowed Jamie to build successful, long-standing relationships with his clients all over New England. He currently lives in Hampton, NH with his wife Shannon and their three children. Jamie enjoys coaching his children’s teams, boating, fishing and the occasional round of golf.

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Brian Currier Insurcomm

Brian Currier

Senior Mitigation Project Manager

844-424-9283

Brian Currier Insurcomm

Brian Currier

Senior Mitigation Project Manager

844-424-9283

“Everyone I work with is inspiring in their own way and has a good vibe…we are family, and we all care about our customers.”  

Brian is a Mitigation Project Manager and has been with Insurcomm since 2013.   He started as a field technician and quickly excelled into a Project Manager role.  Brian holds various certifications in the restoration industry and strives for customer satisfaction.  When not working, he enjoys spending time outdoors.  Brian resides in Greenland, NH, with his wife and son.

 

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Trevor Abbott Insurcomm

Trevor Abbott

Mitigation Project Manager

844-424-9283

Trevor Abbott Insurcomm

Trevor Abbott

Mitigation Project Manager

844-424-9283

“Being able to help a family or business in a time of need is the main reason I am here at Insurcomm.  Between our experience, high level of service and compassion, it truly makes this a great place to be a part of!”  

Trevor started his career with Insurcomm in 2016 as a Mitigation Technician, responding to all types of water damage, fire damage, and mold remediation, as well as working on the Board Up response team. Since the beginning of 2019, Trevor has been promoted to a Mitigation Project Manager.  He currently lives in Kittery, Maine with his wife Courtney and their dog, Sailer.  Trevor enjoys spending time with his family, golfing and fishing.

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Brian Pike Insurcomm

Brian Pike

Warehouse Manager

844-424-9283

Brian Pike Insurcomm

Brian Pike

Warehouse Manager

844-424-9283

“The bottom line is that this is a family…it is super cool to get up in the morning and come to work to serve next to outstanding, kind, and professional people!”

Brian is the Warehouse Manager and has been with Insurcomm since 2013, with 16 years of experience in the industry.  He is in charge of organizing, maintaining, decontaminating, and storing all equipment, with a special focus on drying and mold remediation.  Brian is married to his lovely wife, and together they love traveling. 

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Mike Pike Insurcomm

Mike Pike

Senior Mitigation Project Manager

844-424-9283

Mike Pike Insurcomm

Mike Pike

Senior Mitigation Project Manager

844-424-9283

“To help people by being a calming force on their worst day, and by getting them back up on their feet…that’s what I do and that’s what drives me each and every day.”  

Mike has been with Insurcomm since 2013 as a Project Manager for Mitigation. When there is water, fire, or mold damage, he oversees the entire project and makes sure the job meets or exceeds the homeowner’s expectations.  Mike lives with his wife, Moura, on the Seacoast in Hampton, NH.     

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Tim Lee Insurcomm

Tim Lee

Construction Division Manager

844-424-9283

Tim Lee Insurcomm

Tim Lee

Construction Division Manager

844-424-9283

“Being able to provide restoration services to those experiencing disastrous circumstances with other caring and committed professionals is what makes working at Insurcomm a most rewarding enterprise.”

Tim joined Insurcomm as a Project Manager in November of 2019 after having served in the Restoration Industry for nearly a decade in various capacities throughout the Northeast. Prior to working in Restoration Tim enjoyed a 25-year career in the Home Furnishings industry as a Store Manager and product buyer. He lives in Wells, Maine with his wife Anne and has three adult children Jeff, Tom, and Kelsey. Tim enjoys the beach, playing golf with his family and friends and loves to hike.

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Tom Stevens

Tom Stevens

Senior Project Manager

844-424-9283

Tom Stevens

Tom Stevens

Senior Project Manager

844-424-9283

Insurcomm provides a family atmosphere, dedicated to helping your family through a difficult and trying time. I know I can call on any of the Insurcomm team, at any time of day or night, and they will give 110% to make things happen. Everyone here genuinely cares about giving our clients the very best service.

Tom started with Insurcomm in 2017 and has forty-plus years of experience in the restoration industry. Tom has completed mitigation and reconstruction projects throughout New England. Tom holds multiple IICRC certifications and a Construction Supervisors license. He is primarily focused on the reconstruction of residential and commercial properties. Tom lives in Chester, NH with his lovely wife Donna and two canine characters, Maxwell and Chloe. 

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Tim Carr

Managing Director

844-424-9283

Tim Carr

Managing Director

844-424-9283

“Since 1998 I have served others with tireless empathy, compassion, and integrity. The satisfaction in helping others through traumatic events and restoring homes and lives is my life’s work. Never have I been surrounded by so many like-minded individuals with similar goals! There is no place I’d rather dedicate and apply my talents, knowledge, and experiences than here at Insurcomm.”

Tim has been in various management positions since his late teens and in the restoration industry since 1998, building his technical strengths with industry-specific education; gaining his Master and Specialist designations across multiple fields of restoration in 2004. He has been able to apply his trade as a technician, project manager, production manager, operations manager, and general business manager, giving him a deep understanding across all aspects of the industry.

In addition, Tim has sat on many committees and governmental task force boards, contributing to state legislation specific to the industry as well as being a contributor to drafting standards of care in the disaster restoration industry and restoration techniques. Completing in excess of 5000 disaster restoration projects Tim adds a great deal of valuable experience and knowledge to the team as Managing Director.

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Jack Spooner

Jack Spooner

Project Manager

844-424-9283

Jack Spooner

Jack Spooner

Project Manager

844-424-9283

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Jenny Wiseman Insurcomm

Jenny Wiseman

Project Manager

844-424-9283

Jenny Wiseman Insurcomm

Jenny Wiseman

Project Manager

844-424-9283

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Ron Vasseur Insurcomm

Ron Vasseur

Project Manager

844-424-9283

Ron Vasseur Insurcomm

Ron Vasseur

Project Manager

844-424-9283

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Tom Healy Insurcomm

Tom Healy

Project Manager

844-424-9283

Tom Healy Insurcomm

Tom Healy

Project Manager

844-424-9283

“Listening and finding solutions to ensure client satisfaction is always a focus for me. Insurcomm’s high level of service to its customers is something that I too, value.  I am proud to be part of the team.”

Tom joined Insurcomm in 2021 as a Project Manager after having spent the last 22 years self-employed in the seacoast area.  Tom’s carpentry experience is with both residential and commercial construction. His customers have appreciated not only his professionalism but his efforts within the community and his many years of coaching.  Tom lives in Stratham with his wife, Heather, as well as children Cameron and Jett when they are home from college.

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Derek Gilburt Insurcomm

Derek Gilbert

Assistant Project Manager

844-424-9283

Derek Gilburt Insurcomm

Derek Gilbert

Assistant Project Manager

844-424-9283

Anna Pafford Insurcomm

Anna Pafford

Production Manager

844-424-9283

Anna Pafford Insurcomm

Anna Pafford

Production Manager

844-424-9283

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Lisa Gorman Insurcomm

Lisa Gorman

Accounts Receivable Manager

844-424-9283

Lisa Gorman Insurcomm

Lisa Gorman

Accounts Receivable Manager

844-424-9283

“I love the daily challenge of doing my job to the very best of my ability, and I am fortunate to be surrounded by those who do the same!”

Lisa has been with Insurcomm since 2013 and is the Accounts Receivable and Collection Manager.  She bridges the gap between insurance companies and Insurcomm’s valued customers.  Lisa lives in lovely North Berwick, Maine, with her husband and their five children and four grandchildren.   

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Dennis Cote Insurcomm

Dennis Cote

Director of Emergency Services

844-424-9283

Dennis Cote Insurcomm

Dennis Cote

Director of Emergency Services

844-424-9283

“I love helping people and have been somewhat of a caregiver on different levels for my whole career…it’s nice to be in a business that promotes this value!”

As the Director of Emergency Services for 1-800-BoardUp, Dennis strives to help victims of fire, storm damage, and other related issues with honest, compassionate, and professional advice and service.  Dennis spent 28 years as a NH firefighter, with more than half of his career as a Chief Fire Officer. He earned an Associate’s Degree through Laconia Community College, and has obtained certifications of Officer 3, Inspector 3, Investigator 2, and FireFighter 3.

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Connor Robbins Insurcomm

Connor Robbins

Project Manager

844-424-9283

Connor Robbins Insurcomm

Connor Robbins

Project Manager

844-424-9283

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Taylor Gavinski Insurcomm

Taylor Gavinski

Associate Project Manager Assistant

844-424-9283

Taylor Gavinski Insurcomm

Taylor Gavinski

Associate Project Manager Assistant

844-424-9283

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Laurie Rouleau Insurcomm

Laurie Rouleau

Administrative Assistant

844-424-9283

Laurie Rouleau Insurcomm

Laurie Rouleau

Administrative Assistant

844-424-9283

“People often call us on their worse day, and I am right here as their first point of contact to help make their lives a little bit easier.”

Laurie is an Administrative Assistant and has been with Insurcomm since 2015.  Her interests outside of the office include spending time with friends and family, especially her two grandsons. Laurie enjoys living in Portsmouth, cheering on the Red Sox, volunteering at the Stratham SPCA, participating as a proud member of the Club Finz Parrot Head Club, walking on the beach with her husband, and getting lost in a good book.

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