INTRODUCTION
Insurcomm Restoration Group (“Company,” “we,” “us,” “our,” or “Insurcomm”) is committed to protecting the privacy, confidentiality, and security of your personal information. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard information when you visit our website, contact us directly, use our services, or interact with us through other channels.
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our website or services. By accessing and using our website or services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.
If you have questions or concerns about our privacy practices, please contact us at the information provided in the “Contact Us” section below.
INFORMATION WE COLLECT
We collect information in various ways, including when you voluntarily provide it to us, when it is collected automatically, and from third parties.
Information You Provide Directly
Personal Identification Information
- Name, email address, phone number, and mailing address
- Company name and job title
Property and Insurance Information
- Property address and details
- Insurance policy information and claim details
- Photographs and videos of damaged property
- Inspection reports and damage assessments
Communication Information
- Messages, inquiries, and customer service communications
- Feedback, reviews, and survey responses
- Email and telephone communications
Information Collected Automatically
Technical and Browsing Information
- IP address and device identifier
- Browser type, version, and operating system
- Pages visited, time spent on pages, and links clicked
- Referral source and exit pages
- Device settings and capabilities
- Approximate geographic location (based on IP address)
Cookies and Tracking Technologies
- Session identifiers and persistent cookies
- Web beacons and pixel tags
- Analytics data through tools such as Google Analytics
- Device fingerprinting data
Information from Third Parties
- Insurance carriers and claim adjusters
- Contractors and service providers
- Social media platforms (if you connect your account)
- Payment processors and financial institutions
- Data analytics providers
- Public records databases (with appropriate authorization)
HOW WE USE YOUR INFORMATION
We use the information we collect for legitimate business purposes, including:
Service Delivery
- Providing, operating, maintaining, and improving our restoration services
- Processing and fulfilling service requests and inquiries
- Communicating with you about your account or services
Customer Support and Communication
- Responding to your inquiries and customer service requests
- Providing technical support and troubleshooting
- Sending service updates, newsletters, and promotional communications (with your consent)
- Conducting customer satisfaction surveys
- Addressing complaints and resolving disputes
Business Operations and Analysis
- Analyzing usage patterns and service performance
- Conducting market research and customer analytics
- Improving website functionality and user experience
- Testing new features and services
- Monitoring and analyzing trends in our business
Legal and Compliance Obligations
- Complying with applicable laws, regulations, and legal processes
- Establishing, exercising, or defending legal claims
- Enforcing our Terms of Service and other agreements
- Preventing, detecting, and investigating fraud and security incidents
- Protecting against liability and illegal activity
Marketing and Business Development
- Sending targeted marketing communications and promotional offers (where permitted by law)
- Personalizing your experience based on your preferences
- Developing new products and services
- Creating marketing and advertising campaigns
- Conducting A/B testing and optimization
Insurance and Risk Management
- Processing insurance claims and related documentation
- Communicating with insurance carriers and adjusters
- Assessing property damage and restoration needs
- Verifying coverage and eligibility
- Managing insurance-related inquiries
HOW WE SHARE YOUR INFORMATION
We may share your personal information with third parties under the following circumstances:
Service Providers and Contractors
We engage third-party service providers to perform services on our behalf, including:
- Cloud hosting and data storage providers
- Email and communication platforms
- Contractors and restoration specialists
- Customer relationship management (CRM) systems
- Marketing and analytics providers
- Insurance carriers and claim adjusters
These service providers are contractually obligated to use your information only as necessary to provide services and to maintain the confidentiality and security of your information.
Business Transfers
If we are involved in a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction or proceeding, we may transfer your information as part of that transaction. We will provide notice before such transfer becomes effective and if there is any material change in how your information is used.
Legal Requirements and Law Enforcement
We may disclose your information if required by law or if we believe in good faith that such disclosure is necessary to:
- Comply with valid legal process, court orders, or government requests
- Enforce our Terms of Service and other agreements
- Protect the safety, rights, and property of Insurcomm, our users, or the public
- Detect, prevent, or address fraud, security, or technical issues
- Protect against legal liability
Your Consent
We may share your information with third parties when you explicitly consent to such sharing, such as when you authorize us to share information with an insurance carrier or contractor.
Aggregated and De-identified Information
We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other purposes.
DATA SECURITY
We implement comprehensive administrative, technical, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Security Measures
Our security measures include:
- Encryption of sensitive data in transit and at rest (SSL/TLS protocols)
- Secure user authentication and access controls
- Firewalls and intrusion detection systems
- Regular security assessments and vulnerability testing
- Restricted access to personal information on a need-to-know basis
- Employee training on data protection and privacy practices
- Secure disposal of personal information
- Incident response and breach notification procedures
Data Retention
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, to resolve disputes, and to enforce our agreements. The retention period may vary depending on the context of the processing and our legal obligations. When information is no longer needed, we will securely delete or anonymize it.
Limitations
While we have implemented reasonable security measures, please be aware that:
- No security system is completely impenetrable or fail-safe
- Transmission of data over the internet is not completely secure
- We cannot guarantee absolute security of your personal information
- You are responsible for maintaining the confidentiality of your account credentials
YOUR DATA PROTECTION RIGHTS AND CHOICES
Depending on your location and applicable law, you may have the following rights regarding your personal information:
Access and Transparency
You have the right to request access to the personal information we hold about you, including:
- What personal data we collect and retain
- How we use your data
- Who we share your data with
- Our legal basis for processing your data
To exercise this right, contact us using the information in Section 11 below.
Rectification and Correction
You have the right to request correction of inaccurate, incomplete, or outdated personal information. We will update your information promptly upon request.
Erasure (Right to Be Forgotten)
You have the right to request deletion of your personal information, subject to certain exceptions, such as when:
- The information is necessary to fulfill our contractual obligations
- We have a legal obligation to retain the information
- Deletion would impair our ability to detect or prevent fraud
- The information is necessary for legal claims or defense
Restriction of Processing
You have the right to request that we limit how we use your personal information while you verify its accuracy, or during the time we are processing your erasure request.
Data Portability
You have the right to request a copy of your personal information in a portable, machine-readable format and to have it transmitted to another organization, subject to technical feasibility.
Marketing Communications
You can opt out of receiving promotional emails and marketing communications by:
- Clicking the “unsubscribe” link in any marketing email
- Contacting us directly using the information below
- Updating your preferences in your account settings
We will honor your opt-out request promptly, though you may still receive transactional and service-related communications.
Cookies and Tracking
You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, disabling cookies may affect the functionality of our website and services.
Regional-Specific Rights
California Residents (CCPA/CPRA) California residents have additional rights, including the right to know what personal information is collected, used, and shared, and the right to opt-out of the “sale” or “sharing” of personal information. Please review our California Privacy Notice for additional details.
European Union/EEA Residents (GDPR) If you are located in the European Union or European Economic Area, you have the rights outlined above and additional protections under the General Data Protection Regulation (GDPR).
Other Jurisdictions We comply with applicable privacy laws in all jurisdictions where we operate. If your jurisdiction provides specific privacy rights, we will honor those rights.
CHILDREN’S PRIVACY
Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will delete such information promptly and notify the child’s parent or guardian.
If you believe we have collected information from a child under 18, please contact us immediately using the information in Section 11 below.
CALIFORNIA CONSUMER PRIVACY NOTICE
This section applies to California residents and provides additional information required under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).
Categories of Personal Information Collected
In the past 12 months, we have collected the following categories of personal information:
- Identifiers (name, address, email, phone number, unique identifiers)
- Internet or similar network activity (browsing history, IP address, cookies)
- Geolocation data (approximate location from IP address)
- Sensory information (photographs and video of property damage)
- Professional information (employment and professional details)
Purposes of Collection
We collect personal information for the purposes stated of this Privacy Policy.
Categories of Sources
We collect information from you directly, automatically through your use of our website, and from third parties as described in Section 2.
Disclosure of Personal Information
In the past 12 months, we have disclosed personal information to the categories of recipients listed.
California Consumer Rights
California residents have the right to:
- Know what personal information is collected
- Know whether personal information is sold or disclosed
- Delete personal information
- Opt-out of the sale or sharing of personal information
- Non-discrimination for exercising their rights
To exercise these rights, submit a request to us using the contact information below. We will verify your identity before processing your request and respond within 45 days (or up to 90 days if necessary).
EUROPEAN UNION PRIVACY NOTICE (GDPR)
This section applies to residents of the European Union and European Economic Area.
Legal Basis for Processing
We process your personal information on the following legal bases:
- Contract Performance: Processing necessary to provide our services
- Legal Obligation: Processing required by applicable law
- Legitimate Interests: Processing necessary for our legitimate business interests
- Consent: Processing based on your explicit consent
- Vital Interests: Processing necessary to protect vital interests
International Data Transfers
If you are located in the EU or EEA, please be aware that your information may be transferred to, and processed in, the United States and other countries that may not have the same data protection laws as your country of origin. By providing your information to us, you consent to such transfers.
COOKIES AND TRACKING TECHNOLOGIES
What Are Cookies?
Cookies are small files stored on your device that help us recognize you and improve your experience on our website.
Types of Cookies We Use
- Necessary Cookies: Required for website functionality and security
- Performance Cookies: Help us understand how you use our website
- Functional Cookies: Remember your preferences and choices
- Marketing Cookies: Track your activity for advertising purposes
Third-Party Cookies
Third-party providers, including Google Analytics, may place cookies on your device. You can manage these preferences through your browser settings or opt-out tools.
Managing Cookies
You can control cookies by:
- Adjusting your browser settings
- Using cookie management tools
- Opting out through industry opt-out mechanisms
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The date of the most recent update will be noted at the top of this policy as “Last Updated.”
Material changes will be communicated to you by:
- Posting the updated Privacy Policy on our website
- Sending you an email notification
- Obtaining your consent where required by law
Your continued use of our website and services following the posting of updated Privacy Policy constitutes your acceptance of the changes. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
CONTACT US
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Insurcomm Restoration Group
Mailing Address:
290 Heritage Avenue
Portsmouth, NH 03801
Email:
[email protected]
ADDITIONAL INFORMATION
Third-Party Websites and Links
Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party websites before providing your personal information.