Trauma, as it relates to the uncomfortable reality of death, is a difficult and highly emotional experience for everyone—be it a loved one, a police or fire officer, a doctor or nurse, or a member of a sanitization, disinfection, and remediation team. Dennis Cote and Jeremy Boston, two of five certified Trauma Specialists on staff at Insurcomm, rank as the kindest, most capable, and yet sensitive professionals in the business.

Together with their team, they make it their goal to provide thorough and compassionate service.  And in their wake, when the job is complete, they not only leave behind a safe, clean, and deodorized scene, but they earn the trust, confidence, and often times the friendship of all those affected by such a tragedy.  “The gratitude is overwhelming and represents the best part of my job…people truly appreciate the work we provide and the manner in which we conduct ourselves throughout this difficult time.”

Putting The Customer First

It is widely known that the business of cleaning up in the aftermath of an unattended death requires dedication, sensitivity, and an exact and proven protocol.  The owners of Insurcomm—Neil Robbins and Mike Brown—have added yet another dimension to this proven formula which is that of support.  “We protect our team, both physically when they are on site and emotionally when they leave the site…if the stress level proves a little much for our employees, we provide safety nets through the Employee Assistance Program that are designed specifically for them…we are a tight group, like a family, and this commitment represents the backbone of our business.”

The Realities of Trauma

Both Dennis and Jeremy—when faced with the realities of bacterial risks, bloodborne viruses, medical waste, and odor removal—maintain an open and consistent line of communication with their cleanup team.  “I am always asking my guys, ‘Are you okay…you need anything…you need to take a minute…’ because tending to their well being is paramount to our overall success and leads to a job well done.” 

Insurcomm Puts You First

If you have experienced the unfortunate and untimely death of a loved one, and you are not sure where to turn or who to call, know that the certified Trauma Specialists at Insurcomm, a significant part of the Biohazard Cleanup Department, are there for you at 844.ICI.WATER.  When you call, Insurcomm acts…and throughout the entire process, they treat you with the sensitivity, respect, and professionalism that you deserve during your moment of hardship.  This is the Insurcomm Difference, and they are proud to be at your service!