Insurcomm Client Interview: Chase Home For Children

Hello, Meme…so, to begin with, how did you hear about Insurcomm and what led you to them?

After having experienced extensive water damage on multiple floor levels within the Chase Home, one of our Board members, a former employee of Insurcomm, called Insurcomm and they responded within 30- minutes with a team of professionals. Insurcomm was on the job from 9pm until 2am working to stabilize the damage and begin the cleanup process. A Project Manager then connected with me the following day and worked with our insurance company to develop a plan of remediation and reconstruction—one that was thorough while also maintaining the privacy, safety, and well-being of our residents.

Tell me about the damage that the Home sustained:

The damage was extensive and involved a multitude of restoration services, all of which were provided by Insurcomm. It was a good feeling knowing that one company handled the entire job in all of its complexities. This building was constructed in 1910, which presented even more issues for the Insurcomm team than just the apparent water damage. We needed extensive lead remediation and asbestos tile removal. Each of these challenges was met with resolve and a high level of competency on behalf of Insurcomm.

What was the most enjoyable part of working with your Insurcomm Team?

First, they were always available…I never felt that I had to spend time tracking them down or trying to contact them. Second, Insurcomm always followed through on the work promised…as a matter of fact, they consistently went above and beyond expectations. They even made upgrades that insurance was not going to cover, thereby helping to support the Chase Home for Children.

What did the Board, the staff, and the children think of the job and of Insurcomm?

Overall, and after months of professional, courteous, and highly skilled labor, the Board of Trustees and Directors, and myself, were ecstatic at the beautiful result…it looked to everyone as if Insurcomm had provided us with a brand new building, and for this we are grateful. Even our Chase Home residents have a new sense of pride in their temporary home…thank you, Insurcomm!

Would you recommend Insurcomm?

Absolutely…I have already spoken highly regarding Insurcomm’s services to my colleagues, and even to friends and family. I let them know that if they want a company that will give 110% of the best service possible, and if they want a company that cares deeply about the work and those affected by the disaster, then Insurcomm is their first and final call!

Thank you, Meme, for a wonderful interview and for the kind words…what a pleasure to have worked hard on your behalf! ~The Insurcomm Team