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Content Restoration And Storage

Your photographs and family heirlooms comprise a wonderful and sentimental part of who you are in this world.  So, when catastrophe strikes—and your home and belongings suffer fire, water, soot, or smoke damage—you want someone on site that has the experience, dedication, and compassion to save as many of these possessions as possible.  This is where Insurcomm’s content restoration and storage division shines.

Content Restoration

In the aftermath of a fire or flood or natural disaster, a nightmarish landscape of personal belongings litters the scene.  Emotions often run high, while hope sinks down low.  What you need at this delicate time is the confident and empathetic and capable presence of Insurcomm’s content restoration and storage division which is directed by Jeremy Boston.  “During your time of need, and when you are most vulnerable, if I know you’re looking for some personal item, I will sift through debris and soot and find it! I understand that it’s the items you can’t buy that mean the most.”  

Our Process 

Insurcomm’s process is straightforward, realistic, and centered on the well-being of you, the customer.  First, Jeremy and his certified team of content restoration experts assist in working alongside your insurance company to determine what items are salvageable and what are not. Those items that can be cleaned and deodorized are packed out, while non-salvageable items are documented, either by a third party for insurance purposes or in-house by Insurcomm, and then properly disposed of.  Insurcomm’s mitigation and reconstruction teams then arrive on the scene, as your items are inventoried, cleaned, deodorized, re-inventoried, and stored in Insurcomm’s state-of-the-art storage facility.  Finally, after your home is back to its original—if not better—condition, Jeremy and his team move all contents back and restore order and, as Jeremy says, “happiness.”

“My goal is to help ensure a smooth transition between the customer and the work Insurcomm performs…there are a lot of moving parts from contents to mitigation to reconstruction, and I am there to help ensure that it all works harmoniously and in the best interest of the customer.”  

Your One Point Of Contact

When disaster strikes and you make the call to Insurcomm, you can rest easy knowing that their philosophy of “whatever it takes, they will bend over backward to ensure the very best result” is shared by each and every employee on staff.  This is the Insurcomm Difference—a difference that leaves you feeling like a member of the Insurcomm family—and this is what guides our philosophy at Insurcomm as well as each and every member of our team.                

       

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On The Job With Insurcomm’s Project Manager, Mike Pike

Imagine if your business or home suffered from fire, smoke, soot, and water damage.  You would be upset, you would feel a great loss, you would be aching to get back to normalcy, and you would need a calming and experienced professional to assess the situation, assure you that everything was going to be just fine, and implement a mitigation plan that works to remedy the situation. Insurcomm’s Project Managers are there for you in your time of need.

This, in essence, defines the role of Insurcomm’s Project Manager, Mike Pike. Throughout time, greatness has been associated with grace under pressure.  The best minds, the best leaders, the best soldiers, and the best parents have a brilliant ability to remain calm when things spiral out of control.  On countless occasions—each one representing a disaster where people needed a reasonable voice, a capable company, and a flawless mitigation plan—Mike Pike has delivered.    

Recently, the lovely and historic downtown Portsmouth suffered a major fire that brought down a building and profoundly affected neighboring businesses and apartments.  One such building—the one that houses the fine restaurant, Louie’sInsurcomm's Project Managers at Louie's In Portsmouth, New Hampshire, as well as five apartments—is now in the good hands of Mike Pike and his remediation and mitigation expertise.  Mike secured the necessary permits, conferred with insurance companies on the behalf of those affected, and set to work with his Insurcomm team to gut all wet drywall, plaster, insulation, floors, and ceilings; clean, deodorize, and store all salvageable items; and get things completely ready for reconstruction crews to do their job in a safe, sound, and healthy environment. “These historic buildings present unique challenges, but we are always prepared for the unexpected, we have the experience and the equipment to get the job done right, and we care greatly about our work and our customers.”

Insurcomm's Project Managers at Louie's In Portsmouth, New HampshireMike can easily find himself designing mitigation plans and overseeing up to seventeen sites while working ten to twelve hours a day.  From Portsmouth to Seabrook, New Hampshire, up to York and Lebanon, Maine, Mike can log up to a thousand miles a week simply ensuring that his teams have all they need to accomplish great work and, therefore, please great clients.  “I make sure every detail is looked after…from permits to people, I keep it moving!”         

When disaster strikes your business or your home—and you call the best remediation, mitigation, and reconstruction company in New England—Insurcomm’s Mike Pike is just one of the many wonderful and professional people you will encounter. “In the end, the most pleasurable part of my job is helping people go from feeling upset and powerless to being happy and productive. Insurcomm has a number of experienced Project Managers that are there for you in your time of need. From start to finish, Insurcomm is proud to be your one point of contact!

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Dover Chamber welcomes Insurcomm with ribbon cutting

DOVER — The Dover Chamber was pleased to welcome Insurcomm with a traditional ribbon cutting ceremony.

Insurcomm is a leading insurance restoration contractor specializing in fire and water damage cleanup and restoration, mold remediation, remodeling and reconstruction. Insurcomm specializes in providing emergency services to commercial clients, municipalities and residential customers when disaster strikes. They work with all insurance companies.

Insurcomm also offers an ongoing curriculum of educational programs for insurance adjusters, agents, property managers, and owners.

Insurcomm is located at 290 Heritage Avenue in Portsmouth. For more information, visit their website at www.insurcomm.com or give them a call at (603) 430-7701.

This article was originally published on Fosters.com which is a service of Seacoast Online: Dover Chamber Welcomes Insurcomm.

Members of the Greater Dover Chamber of Commerce welcomes Insurcomm with a traditional ribbon cutting ceremony. {Courtesy Photo}
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Chamber celebrates Insurcomm’s new facility

HAMPTON — Insurcomm, New England’s leading residential and commercial restoration services company, has recently moved to their new state-of-the-art facility at 290 Heritage Ave. in Portsmouth.

The Hampton Area Chamber of Commerce held a ribbon cutting to celebrate the new location.

Based in Portsmouth, with a second office in Waltham, Mass., Insurcomm Inc. provides emergency disaster restoration and reconstruction for residential, apartment, condominium, commercial and public/government properties throughout New England.

Co-owner Mike Brown says the new facility will service the company’s expanding footprint, “Insurcomm has become the trusted partner for homeowners, property management companies, commercial building operators, and insurance companies, and we’re extending our physical presence to demonstrate that is a trust we take seriously.”

Insurcomm was founded by Mike Brown and Neil Robbins in 1996 and started with two employees. Insurcomm has grown to a company that now employs over 50 employees to include; office staff, project managers, trained technicians and carpenters.

Insurcomm is certified by the IICRC and offers water, fire, storm and flood damage cleanup and repair, and mold remediation. It is locally owned and operated and is not a franchise. Insurcomm can be contacted 24/7 at 603-430-7701. The company’s website is www.insurcomm.com.

This article was originally published on Fosters.com which is a service of Seacoast OnlineChamber celebrates Insurcomm’s new facility

The Hampton Area Chamber of Commerce held a ribbon cutting to celebrate the new location of Insurcomm. Pictured are Doc Noel, Hampton Chamber president; Kayla Thompson; Neil Robbins, owner; Mike Brown, owner (with scissors); Ronny Martenson; and Doug Indelicato, all of Insurcomm; Linda Tuttle and Barbara Lizotte, Tobey & Merrill Insurance. {Courtesy photo}
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Insurcomm Construction of Portsmouth, New Hampshire Earns IICRC Certification

Insurcomm Construction of Portsmouth New Hampshire has earned IICRC certification.

For over 40 years the IICRC has served as the independent, certification body, that sets and promotes high standards and ethics, and advances communication and technical proficiency within the inspection, cleaning and restoration industries.

The IICRC also ensures that when consumers hire a cleantrust-Certified Firm or technician, they have hired experts who will provide reasonable assurance that work will be completed in accordance with the industry’s “standard of care.”Insurcomm construction of Portsmouth New Hampshire has earned IICRC certification.

Insurcomm construction of Portsmouth New Hampshire has earned IICRC certification. For over 40 years the IICRC has served as the independent, certification body, that sets and promotes high standards and ethics, and advances communication and technical proficiency within the inspection, cleaning and restoration industries.

Insurcomm construction of Portsmouth New Hampshire has earned IICRC certification.

Insurcomm principal Neil Robbins says the firm’s commitment to the rigoruous training and performance standards of the IICRC are emblematic of Insurcomm’s commitment to operating at the highest level of professionalism.

Says Robbins, “As an ANSI-accredited standard-development organization, the IICRC has led the way in establishing the main industry standards and reference guides for professional restoration, mold remediation, and carpet , upholstery and fabric cleaning. Our certification assures our commercial, residential, and governmental customers that Insurcomm has demonstrated the expertise to address any restoration project, large or small.”

Insurcomm co-founder Mike Brown added, “Insurcomm is 110 percent dedicated to industry leading performance, craftsmanship, and excellence – our IICRC certification is proof of that commitment.

Each IICRC standard takes years to develop and the coordination of several experts in the field, including allied tradespersons; manufacturers; international, national and regional trade associations; individual or franchise professionals; cleaning, inspection and restoration industry organizations; insurance industry; training schools; contractors; and public health professionals.

These standards are reviewed and updated at least every five years. Many of these fields, such as the water damage restoration field, change rapidly and those who are certified keep up with the advancement of the science and generally accepted practices of the industry.

IICRC Certified Firms have earned the right to display the cleantrust logo as a symbol of quality. In order to achieve IICRC-certified status, firms must meet a rigorous list of standards in business ethics and expertise. All IICRC Certified Firms must:

Present accurate information to consumers and conduct business with honesty and integrity.
Require a technician on all jobs who has been formally trained and passed all required tests.
Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.
Maintain liability insurance to protect all parties in the event of an accident.
Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC actively has relationships with fiber producers, carpet and fabric mills, furnishing manufacturers and retailers, and others affiliated with the industry. The use of cleantrust service professionals is specified in leading manufacturers’ maintenance brochures and warranties.

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